There are jailbreaks that address the shortcomings of iOS that the author identifies, such as a one that integrates Google Voice into the SMS app. I really see it as being Apple's lack of flexibility that is ruining the experience. As people come to expect more from their phones, Apple is going to lose out if they don't make a change. One size does not fit all. And that's how Apple seems compared with the competition.
http://blogs.reuters.com/felix-salmon/2011/11/23/why-apples-customers-cripple...
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